Business Support Coordinator, Surgical Programs

ID# 002544

Vancouver Coastal Health
Vancouver, BC

Job Posted
Posting Expires
Healthcare / Health Services
From $38.13 To $38.13
Per Hour
Employment Type
Work Schedule

Job Description

Come work as a Business Support Coordinator, Surgical Programs with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for a Business Support Coordinator to join the Surgical Program Administration team at Lions Gate Hospital in North Vancouver, BC. This is an exciting opportunity to work at Lions Gate Hospital while providing business and analytical support across allof our Coastal communities of care. Apply today to join our team!

As a Business Support Coordinator, Surgical Programs with Vancouver Coastal Health you will:

  • Be responsible for providing leadership to the Central Patient Booking Department staff, assist with business planning and strategy development and assess trends and identify issues that promote the strategic directions of the surgical programs.
  • Analyze trends and identify opportunities for new business developments that optimize resource use and continually improve the provision of patient care.
  • Lead and guide budget preparation and analysis, ORBIT/ORMIS, RAM (OR Allocations), Surgical Patient Registry (SPR), performance measurement, monitoring and benchmarking activities and quality and utilization enhancement/improvement initiatives.
  • Identify and participate in research opportunities.
  • Interact regularly with Directors/Managers/Leaders regarding surgical services and operational activities.
  • Communicate with Leadership and Operations Councils, QUIST Coordinators and Advisors, Financial Planning staff and various other departments, committees and task groups as required for conducting daily business and achieving department objectives.
  • Liaise with the Ministry of Health, other health authorities, public and private organizations and individuals for obtaining and providing information and addressing complaints/comments and other issues.


Education & Experience

  • Bachelor’s Degree in Business Administration or a related field plus a minimum of five (5) years recent related experience in a health care environment with progressive leadership experience including supervisory experience or an equivalent combination of education, training and experience.
  • Computer literacy with word processing, spreadsheet, graphics and database programs, e.g. MS Word, PowerPoint, Excel, Access and Visio is required.

Knowledge & Abilities

  • Collaborates to develop and monitor program budget, monitors expenditures, provides feedback and analysis on variances and makes recommendations for corrective remedial action.
  • Skillfully develops meaningful indicators of quality in areas such as patient/client safety and security, human, financial and property risks, resource utilization and satisfaction and provides constructive reports based on the results of indicator monitoring.
  • Solves problems by applying continuous quality improvement strategies, tools and techniques to identify root cause, potential interventions or solutions and effective evaluations of improved processes.
  • Fosters collaborative and effective working relationships that promote cooperative goal achievement and contribute to an atmosphere of trust and mutual respect.
  • Effectively utilizes verbal, written and technological communication skills when obtaining information, providing advice/information and otherwise communicating electronically, verbally or in written format.
  • Facilitates, collaborates and negotiates for effective resolution of human resource issues.
  • Physical ability to perform the duties of the job.

This Role Description is intended to describe the general nature and level of work performed and is not necessarily an exhaustive list of responsibilities, duties and skills required.

Closing Statement

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

As per the current Public Health Orders, as of October 5, 2023, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19 or have received a single dose of the most-recent, updated COVID-19 vaccine. Proof of vaccination status will be required.


VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

Equity, diversity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.

We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2024.

Only short-listed applicants will be contacted for this posting.

VCH Careers
Vancouver BC
Vancouver Coastal Health VCH  Careers
Facebook LinkedIn Twitter Instagram