As part the Communications and Public Affairs team at Vancouver Coastal Health, you'll develop and lead community engagement strategies that ensure the patient’s voice is at the centre of our delivery of care and community members – including diverse patient and client groups, families, public stakeholders and partners – are consulted in planning as part of Vancouver Coastal Health’s (VCH) priorities, strategic initiatives and projects.
Keeping current with trends and best practices in community engagement, particularly within a complex organizational environment, you’re well prepared to lead region-wide projects that require community participation and ensure we are implementing a wide range of tools and techniques to reach patients, clients, residents, families, hard-to-reach public stakeholders and the community at large.
You’ll work with leaders across VCH to integrate community engagement practices and collaborate with Public Affairs, Corporate Communications, Digital Content and Patient Experience to be responsive to community needs, support continuous community dialogue and ensure stakeholders are informed and empowered to provide meaningful input as partners in care. You’ll assess the organization’s community engagement requirements and develop, implement and evaluate broad strategies. You’ll also work across the organization and with other departments to integrate stakeholder needs into planning and decision-making.
If you're an exceptionally capable and experienced leader who thrives in complex environments with multiple demands yet can implement community engagement strategies that ensure the community’s voice is heard, then this could be your opportunity to make a difference and be a part of one of Canada’s largest health authorities.
Education & Experience
- A university degree in community development, communications, public relations, marketing or another relevant discipline and a minimum of ten years of experience in community capacity building, or a health-related discipline, or an equivalent combination of education and experience.
- A post-graduate degree, experience in a health-related discipline and accreditation/certification (IAP2) would be an asset.
- Significant knowledge of the philosophies, principles and practices of community engagement, stakeholder relations and public participation.
- Extensive experience in community engagement and communications, preferably in the public sector.
- Senior experience in digital community engagement strategies and market research.
- Extensive knowledge in project communications and public engagement.
- Strong strategic and analytical thinking, problem-solving, project management, organizational, consultative, facilitation, consensus-building and conflict resolution skills.
- Strong creative outlook and ability to develop innovative ideas and solutions.
- Effective leadership and interpersonal skills.
- Ability to lead the development and implementation of plans, strategies and programs in a deadline-oriented, high-profile and demanding environment.
- Exceptional ability to communicate effectively and creatively, both orally and in writing, within tight time frames.
- Ability to lead, coach and motivate staff in a team environment.
- Ability to demonstrate an understanding of current trends and best practices in community engagement relevant to complex organizations.
- Valid BC Driver’s License. Personal vehicle required as travel within the geographic area may be required.
Knowledge & Abilities
- Builds relationships through clear and effective communication with partners and facilitates consensus on matters related to the engagement and support of citizens in pursuit of health system changes and improvement initiatives.
- Consults and involves diverse stakeholder groups representative of the patient population at VCH in a manner that reflects our values.
- Supports the design and implementation of engagement education, training, change management and communications strategies for VCH initiatives.
- Develops and implements outreach strategies to recruit citizens and volunteers from diverse communities.
- Facilitates relevant activities in support of the meaningful engagement, participation and retention of patient, family and public volunteers in local, regional and provincial patient engagement opportunities.
- Contributes to process improvement and outcome evaluation by identifying and evaluating new initiatives, developments and trends within community engagement.
- Collaborates with site, geographic, program leaders and providers, and corporate service leaders to identify opportunities for engagement of patient partners.
- Monitors practice trends, identifies opportunities that promote innovation and partnerships with patients for improvement, and supports the consistent delivery of patient-focused quality care.
WHY JOIN VANCOUVER COASTAL HEALTH?
VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve, and our culture of teamwork that makes VCH a great place to work.
- Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
- Grow your career with employer-paid training and leadership development opportunities
- Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
- Award-winning recognition programs to honour staff, medical staff and volunteers
- Access to exclusive discount offers and deals for VCH staff
Diversity, equity and inclusion are essential to delivering exceptional care and building a great place to work. At VCH, we value and accommodate unique differences to ensure that our staff and medical staff (both current and prospective) have the opportunity and are supported to thrive.
To build a strong and representative workforce, we are seeking candidates who will contribute to a caring and inclusive culture. We encourage applications from members of communities that are disadvantaged on any grounds under the B.C. Human Rights Code, including Indigenous Peoples, people of colour, people of all genders and sexualities and people with disabilities.
VCH is proud to be recognized as a Best Place to Work in Canada in 2021 by Glassdoor and Forbes.