Program Assistant - Mental Health & Substance Use (Clerical/Administrative)

ID# 002235

Vancouver Coastal Health
Vancouver, BC

Job Posted
Posting Expires
From $26.94
Per Hour

Job Description

Come work as a Program Assistant with Vancouver Coastal Health (VCH) in Mental Health and Substance Use!

Vancouver Coastal Health is looking for a Program Assistant to join the Access and Assessment Center team in Vancouver, BC. Apply today to join our team!

As a Program Assistant in Mental Health and Substance Use with VCH, you will:

  • Receive verbal/written referrals for new patients/clients, answers telephones and greets clients, coordinates patient appointments and responds to general inquiries.
  • Arrange meetings and attend departmental meetings to record notes or take minutes.
  • Set up and maintain filing systems, maintain timekeeping records and completes on-line purchase requisitions for equipment and supplies.
  • Transcribe a variety of healthcare documentation, medical dictation/consultations, correspondence, reports and presentations utilizing intermediate word processing and spreadsheet software.


Access and Assessment Centre serves as a single point of access for all Vancouver adults in need of urgent assessments and Home Health and MHSU services. Operating 7:30AM to 11:00PM daily (365 days a year), the AAC will provide better, more easily accessible care and eliminate the need for clients to navigate a complicated system or default to the Emergency Department (ED). Our aim is to reduce 70% of unnecessary ED visits, a reduction of 4,000 visits per year.


Education & Experience

  • Grade 12, supplemented with courses in medical transcription and two (2) years of recent related experience or an equivalent combination of education, training and experience.

Knowledge, Skills & Abilities

  • Ability to type 50 wpm.
  • Ability to deal with others effectively
  • Ability to communicate effectively both verbally and in writing.
  • Physical ability to carry out the duties of the position.
  • Ability to organize work.
  • Ability to operate related equipment.
Closing Statement

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Officer Order and the Health Sector Order), as of October 26, 2021, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19. Proof of vaccination status will be required.


VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

  • Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
  • Grow your career with employer-paid training and leadership development opportunities
  • Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
  • Award-winning recognition programs to honour staff, medical staff and volunteers
  • Access to exclusive discount offers and deals for VCH staff

Diversity, equity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.

We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2023.

Only short-listed applicants will be contacted for this posting.

VCH Careers
Vancouver BC
Vancouver Coastal Health VCH  Careers
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